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Zooperme

Terms of Service

These terms apply when a pet business signs up for a trial or a paid plan. They are written to be read, not skimmed past.

The service

We provide online software for pet businesses: Booking Kennel, Pet Profiles, Grooming Board, Boarding Ledger, Pet Shop Billing, AI Care Reminders and the Owner App. Features depend on the plan you choose.

Your account

  • You must give accurate business and contact details when you sign up.
  • You are responsible for your staff accounts and for keeping login details safe.
  • You decide which staff can see owner details, pet notes, bills and reports.

Free trial

New businesses can try every feature for 30 days. At the end of the trial you can choose a plan. If you do not, your account is paused and your data is kept for 30 days so you can come back or export it.

Plans and payment

  • Plans are priced per location per month, billed monthly or yearly in advance.
  • Each salon, shop, daycare or boarding site counts as one location. A mobile grooming business counts as one location per base.
  • Prices shown do not include taxes, which are added where they apply.
  • If a payment fails, we will remind you before limiting access.

Pet care responsibilities

The platform is business software. It does not diagnose or treat animals, and it does not give veterinary advice. Notes, medicine logs and vaccination dates are records of what your business and pet owners enter. You remain responsible for the care of every pet in your charge and for following instructions from owners and their vets.

Owner data and consent

  • You must have a lawful reason to add owner and pet details to the platform.
  • AI reminders and marketing messages may only be sent to owners who agreed to receive them.
  • Pet photos may only be shared with the pet's owner unless the owner allows otherwise.

Acceptable use

You agree not to:

  • Send spam or messages owners did not agree to.
  • Upload content that is unlawful or harmful, or that you do not have rights to.
  • Try to access other businesses' data or disrupt the service.
  • Resell the service without a written agreement with us.

Your data

Your business data belongs to you. You can export it at any time. We use it only to provide and improve the service, as described in our Privacy Policy, and we never sell it.

Availability

We work to keep the service available at all times and plan maintenance outside busy spa hours where we can. We may improve or change features, and will give notice before removing a feature you rely on.

Liability

To the extent allowed by law, our total liability for any claim is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect losses such as lost profits or lost bookings.

Ending the agreement

You can cancel at any time from your account settings. We may suspend accounts that break these terms, after giving notice where possible. Refunds follow our Refund Policy.

Changes to these terms

If we change these terms in a meaningful way, we will email account owners before the change takes effect. Continuing to use the service after that means you accept the new terms.